FAQ
Our Story & Mission
Extreme Marquees is New Zealand's premier supplier of pop-up gazebos, folding marquees, custom printed tents, event structures, inflatable marquees, and outdoor umbrellas. With nearly 20 years of experience in the industry, Extreme Marquees operates distribution outlets in Auckland, New Zealand, Brisbane, Australia, and Huntington Beach, California. We supply products to thousands of Kiwi businesses, schools, sports clubs, government agencies, and individuals nationwide — from Auckland to Queenstown and everywhere in between.
Our New Zealand warehouse and showroom is located in Warkworth, Auckland. You are welcome to visit us Monday to Friday, 9:00am – 5:00pm to browse our range, speak with our team, and even pick up your order in person. Alternatively, our friendly team is available by phone on 0800 424 313, via live chat on our website, or by email. We service the entire country — whether you're in Auckland, Wellington, Christchurch, Hamilton, Dunedin, Tauranga, Rotorua, Queenstown, or any other part of New Zealand.
We offer one of the widest product ranges in New Zealand, including:
• Folding Marquees & Pop-Up Gazebos (X5, X6, X7, Q8 ranges)
• Custom Printed & Branded Marquees
• Semi-Permanent Event Marquees (Crest, Pavilion, Pinnacle, Dome)
• Inflatable Marquees & Structures (EMX Series, Quantum, Arch)
• Star & Arch Tents
• Outdoor Umbrellas (café, cantilever, commercial series)
• Signage & Promotional Displays (banners, media walls, table covers)
Whether you need a compact 1.5m x 1.5m marquee for a market stall or a large 6m x 6m custom-branded event tent, we have the perfect solution for you.
Products, Ranges & Materials
Extreme Marquees NZ offers four distinct folding marquee ranges, each suited to different levels of use:
• X5 True Blue — Steel frame (45mm powder-coated), entry-level price point. Ideal for occasional recreational use, family events, and backyard entertaining.
• X6 Velocity — Hexagonal aluminium frame (45mm). Our most popular all-round marquee, combining strength and portability. Perfect for regular commercial use, markets, and events.
• X7 Tectonic — Heavy-duty hexagonal aluminium frame (57mm). The strongest pop-up gazebo on the NZ market. Engineered for intensive commercial and industrial use. Available with up to a 10-year frame warranty.
• Q8 Quasar — Premium ultra-heavy-duty aluminium frame. Our flagship model for the most demanding environments, also with a 10-year frame warranty.
Not sure which range is right for you? Call our expert team on 0800 424 313 for personalised advice.
We stock one of the most comprehensive size ranges of any marquee supplier in New Zealand. Folding marquee sizes include: 1.5m x 1.5m, 2.4m x 2.4m, 3m x 3m, 3m x 4.5m, 3m x 6m, 4m x 4m, 4m x 6m, 4m x 8m, 5m x 5m, and 6m x 6m. For larger or bespoke event structures, our semi-permanent and custom event marquees can be built to virtually any size. Contact our team for a custom quote.
Our frames are primarily constructed from high-grade anodised aluminium — a lightweight yet extremely strong material that resists corrosion, making it ideal for New Zealand's coastal and high-humidity environments. Our entry-level X5 True Blue range features a powder-coated steel frame for added sturdiness at an affordable price point.
For canopies, we offer two fabric options:
• 500D/600D Polyester (PVC or PU-coated) — the most popular and cost-effective option, providing excellent waterproofing and UV resistance.
• 580gsm 100% PVC — a premium upgrade offering superior durability, ideal for marquees that will remain erected for extended periods or in harsh NZ conditions.
All fabrics are fire-retardant tested and UV-rated to meet New Zealand event compliance standards.
Use our guide to find the right size. Note that seated capacity is lower than standing capacity.
For large events or if you require tables, chairs, and catering equipment under the marquee, we recommend sizing up. Contact our team if you need tailored advice.
Custom Printing & Branding
Absolutely — custom printed and branded marquees are one of our specialties, and we handle the entire process right here in New Zealand. Whether you need a single printed gazebo for a weekend market or a fleet of branded marquees for a national corporate event, our in-house design team is here to help. You can customise the canopy, sidewalls, valance panels, and even table covers to create a completely cohesive branded setup. Our custom print service is available across all marquee sizes, from the compact 1.5m x 1.5m up to the full-sized 6m x 6m.
We use a dye sublimation printing process for the vast majority of our custom printed products. Dye sublimation infuses ink directly into the fabric fibres rather than sitting on top of the surface, resulting in vibrant, colour-rich prints that resist fading — even with repeated use, outdoor UV exposure, and washing. The result is a premium, professional finish that truly makes your brand stand out at events, markets, trade shows, and exhibitions across New Zealand.
Yes! Professional graphic design assistance is completely complimentary with all custom printed marquee and branded gazebo purchases. Our experienced in-house design team will work with you to bring your vision to life, whether you provide finished artwork or just have a rough idea. We can also provide a free digital mock-up of your marquee before any order is placed, so you can see exactly how your branding will look before we begin production. There are no hidden design fees.
Lead times vary depending on complexity and current production schedules. As a general guide, most custom printed marquee orders are produced and dispatched within 10–15 business days from artwork approval. We also offer VIP Express turnaround for urgent orders — contact our team on 0800 424 313 to discuss your deadline and we'll do everything we can to meet it. Once dispatched from our Warkworth warehouse, delivery typically takes 1–5 business days depending on your location in New Zealand.
Yes. Before any custom order proceeds to production, we will provide you with a free digital mock-up showing your artwork applied to the marquee. You will have the opportunity to review and request revisions before you sign off. Please note that for fully custom products (such as printed marquees and custom event tents), we are unable to accept returns once production has commenced unless there is a manufacturer's fault. This is why we encourage you to carefully review your proof before approving it.
Setup, Use & Accessories
Setting up an Extreme Marquees folding gazebo is straightforward and can be done by 2 people in just a few minutes. Here's a quick overview:
1. Place the folded gazebo in the centre of your intended setup area.
2. Check the frame for any damage before unfolding.
3. Locate the "OPEN HERE" labels on the truss bars and, holding these, walk backwards to extend the frame to approximately 75% open.
4. With one person at each corner, drape the canopy over the partially extended frame and align the corners with the legs.
5. Continue extending the frame to the fully open position.
6. Push upward on the truss bars to lock the frame securely.
7. Attach and tighten all tension straps on the canopy.
8. Adjust the legs to your preferred height.
For step-by-step video guides, visit our YouTube channel. Larger marquees (4m x 8m and above) are best set up with 3–4 people.
Yes — our folding marquees are designed for use on all surface types, including grass, concrete, asphalt, pavers, and decking. However, the anchoring method will differ depending on the surface. On soft ground (grass, soil, sand), use the included steel pegs and guy ropes. On hard surfaces, you must use leg weights — such as steel plate weights or PVC sandbag weights — placed around each leg. Leg weights are available as accessories in our online store. Please note: anchoring your marquee is mandatory on all surface types and is essential for safety, particularly in New Zealand's coastal and high-wind environments.
We stock a comprehensive range of accessories to help you get the most out of your marquee, including:
• Sidewalls (plain, mesh, PVC window, full PVC)
• Awnings and half-walls
• Steel and sandbag leg weights
• Steel ground pegs and guy ropes
• Wheeled carry bags and roller bags
• Spare parts (legs, connectors, truss bars, canopies)
• Custom-printed banners and signage
• Table covers and tablecloths
• Lighting and cable management accessories
Browse our full accessories range online or call 0800 424 313 for advice on the best setup for your specific needs.
Yes — our marquees are used by thousands of businesses and organisations across New Zealand at farmers' markets, artisan markets, school fairs, sports events, trade shows, expos, product launches, corporate activations, music festivals, and more. Our X6 and X7 commercial ranges are particularly popular for regular event use, thanks to their combination of strength, portability, and professional appearance. Many local councils, event venues, and market organisers in New Zealand require fire-rated and engineer-certified structures — our marquees meet these requirements. Please visit our Resource Centre to download relevant certification documents.
Weather, Safety & Compliance
Yes, our marquees are waterproof. New Zealand's unpredictable weather — from Auckland's humidity to Southland's southerly squalls — makes waterproofing a non-negotiable, and all Extreme Marquees canopies are designed to withstand rain. Our PVC-coated polyester canopies provide strong water resistance for typical event use, while our 580gsm 100% PVC canopies offer the highest level of waterproofing and are ideal for extended outdoor exposure. All canopies feature tight weave construction and a durable water-repellent (DWR) coating to ensure water beads and rolls off rather than soaking through. For best results, ensure tension straps are fully tightened to prevent pooling.
New Zealand has one of the highest UV indices in the world, and we take sun protection seriously. All Extreme Marquees canopies are rated UPF 50+, which is the maximum possible rating on the UV protection scale, blocking over 98% of harmful ultraviolet radiation. This makes our gazebos and marquees suitable for outdoor use at beaches, sporting events, markets, and festivals throughout the New Zealand summer — from Northland's Far North to the exposed Canterbury Plains. Our UV-resistant printed fabric option (available on selected ranges) also includes additional UV protection to maintain vibrant print colours over time.
Yes. All Extreme Marquees polyester and PVC fabrics are fire-retardant tested and meet the required standards for public events, markets, councils, and commercial sites in New Zealand. Our marquees come with an Engineer's Certificate of Compliance confirming structural safety and fire compliance. This certification is required by many New Zealand local councils, event organisers, and market operators before a stall or tent can be set up. You can download our fire compliance certificates and engineering documentation from our Resource Centre at extrememarquees.co.nz.
When properly anchored with pegs, guy ropes, and/or leg weights, our folding marquees can withstand wind speeds of up to approximately 40–50km/h (Beaufort Scale 6 — a strong breeze) under normal conditions. However, all marquees — including ours — are classified as temporary structures and should be dismantled or secured in adverse weather conditions, including storms, heavy rain, or gusts exceeding recommended limits. We strongly advise against leaving any marquee unattended for extended periods in challenging New Zealand weather. Your gazebo should always be secured using the anchoring method appropriate to your surface. Please refer to your instruction manual for full safety guidelines.
Delivery & Shipping
Yes — we offer nationwide delivery to all regions of New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Queenstown, Rotorua, Invercargill, Nelson, Napier, Palmerston North, Whanganui, New Plymouth, Whangarei, and all rural and remote areas. Our stock is held locally in New Zealand, so you won't face the delays or customs complications of international shipping. We also offer free delivery on all folding marquee packages — see below for more details.
Extreme Marquees is pleased to offer free delivery on all folding marquee packages throughout New Zealand. For accessories, spare parts, and smaller items, shipping costs will be calculated at checkout based on your delivery address and order size. If you're in the Auckland region, you also have the option to collect your order from our Warkworth warehouse free of charge (Monday to Friday, 9:00am–5:00pm). For custom or oversized event structures, please contact our team for a freight quote.
As our stock is held in New Zealand (not shipped from overseas), your order can typically be dispatched quickly once it has been processed. Estimated delivery times from our Warkworth, Auckland warehouse are:
• Auckland and Northland: 1–2 business days
• Waikato, Bay of Plenty, Hawke's Bay, Taranaki: 2–3 business days
• Wellington, Manawatū, Whanganui, Nelson, Marlborough: 2–4 business days
• Canterbury (Christchurch), West Coast: 3–5 business days
• Otago (Dunedin, Queenstown), Southland: 3–6 business days
• Rural and remote areas: allow additional 1–2 business days
For custom printed orders, please allow additional production time (see our custom printing FAQ above). If you have a specific event date, let our team know and we'll do our best to prioritise your order.
Yes — pick-up is available from our Warkworth, Auckland warehouse, Monday to Friday between 9:00am and 5:00pm. To arrange a pick-up, simply place your order online or by phone and let us know you'd like to collect it in person. We'll contact you by email when your order is ready. Please bring a valid form of photo ID and your order number when collecting. Pick-up is a great option for Auckland-based customers who need their order quickly or want to inspect it before leaving.
Pricing & Payment
Yes — all prices on our New Zealand website (extrememarquees.co.nz) are displayed in New Zealand dollars (NZD) and include GST where applicable. Prices are subject to change without notice. If you are viewing our Australian website (extreme-marquees.com.au), please ensure you switch to the NZ site to see correct NZD pricing and local delivery options.
We accept a range of convenient payment methods including:
• Visa and Mastercard (credit and debit)
• American Express
• PayPal
• Direct bank transfer (internet banking)
All online transactions are processed through secure, encrypted payment gateways. Your financial details are not stored on our website.
Yes — we are so confident in our pricing that we offer a Lowest Price Guarantee. If you find an identical product from a competitor at a lower price, we will beat it by 10%. Terms and conditions apply: the competitor product must be identical in specification, size, and quality, and must be available and in stock from a New Zealand-based retailer. Call our team on 0800 424 313 for more information or to submit a price beat request.
Yes — we offer competitive pricing for bulk orders and regularly work with schools, sports clubs, local councils, corporate organisations, event management companies, and government agencies throughout New Zealand. If you need multiple marquees, a custom print run, or a large-scale event solution, please contact our team directly on 0800 424 313 or via our website quote form to discuss your requirements and receive a tailored quote. You can also subscribe to our mailing list or follow us on social media to stay up to date with special promotions and seasonal offers.
Warranty & Return
Extreme Marquees products are covered by a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product and range:
• X5 True Blue Frame: 1 year
• X6 Velocity Frame: 3 years
• X7 Tectonic Frame: 10 years
• Q8 Quasar Frame: 10 years
• Crest & Pinnacle Tent Frames: 10 years
• High Pressure Inflatable Frames: 5 years
• Plain 580gsm PVC Fabric: 5 years
• Printed UV-Resistant Fabric: 2 years
• Plain Polyester Fabric: 1 year
The warranty covers manufacturing defects only and does not cover damage caused by wind, storms, accidents, misuse, or failure to follow assembly instructions. For full details, visit our Shipping & Returns page or call us on 0800 424 313.
We stand behind the quality of our products and offer a 100% Satisfaction Guarantee. If you are not completely satisfied with your plain (non-customised) Extreme Marquees purchase, you may return it within 30 days of purchase for a replacement or refund, provided the product is in new, unused condition and in its original packaging.
Please note: we cannot accept returns for custom printed products, Crest Tents, Pinnacle Tents, or any product that has been personalised or customised in any way — unless the product has a fault covered under our manufacturer's warranty or your Consumer Guarantees Act rights.
For change-of-mind returns on eligible products, the customer is responsible for return shipping costs. To initiate a return, please contact our team at 0800 424 313 or email us before sending any item back.
If you believe your product has a manufacturing defect, please follow these steps:
1. Contact our team by phone (0800 424 313) or email to describe the issue.
2. Download and complete our Warranty Claim Form from the Resource Centre on our website (extrememarquees.co.nz/resource-centre).
3. Email the completed form along with clear photos of the fault to our warranty team.
4. Once assessed, we will advise whether the claim is covered. If approved, Extreme Marquees will — at our discretion — arrange a replacement component, replacement product, or refund.
Please do not return any product without contacting us first for return shipping instructions.
Yes — we stock a comprehensive range of genuine spare parts for all current Extreme Marquees product ranges, including replacement legs, connectors, truss bars, canopies, valance panels, and carry bags. Ordering spare parts is as straightforward as placing a regular product order. Visit our Spare Parts section online at extrememarquees.co.nz or call our team on 0800 424 313 to identify the correct part for your model. Having access to affordable spare parts means your marquee can be repaired rather than replaced, extending its lifespan significantly.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
