Extreme Marquees NZ Shipping and Returns

Stock Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Prices
All prices are in New Zealand dollars. Prices include GST unless indicated otherwise. All prices are subject to change without notice.

Delivery/Shipping
We ship within New Zealand only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment.

Please note that we use outside freighting companies and we cannot be responsible for unforeseen delays.

It is your responsibility to enter the correct delivery address details at the time of ordering. Please note, we are unable to deliver to a P.O. Box. Please make sure you include the contact name and phone number for the order.

Returns

If you wish to return your product due to a change of mind, the product must be in new, unused condition. Extreme Marquees can arrange the product return, however, the customer will be invoiced for the return shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This component will be equal to the shipping charges charged by the courier company incurred during the original shipment.

Custom Printed & Custom Made Products

As the product is personalised and made to suit the customer’s specific requests, unfortunately Extreme Marquees cannot provide a refund in the event a customer changes their mind. Extreme Marquees will provide pre-print visual layouts to customers prior to production.
1. If a customer advises of a fault with the product, Extreme Marquees may request photos or the product to be returned to the warehouse to review. In the event that there is a manufactures fault Extreme Marquees will reproduce for free of charge.

Plain/Stock Standard Products
If you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 30 days of the purchase date and the original order confirmation receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached stored in the boxes provided. The items must be free from defects and acceptable in appearance and finish.

To return your item, delivery charges must be covered by the customer.